Privacy Policy

The Grout Restorer, Inc. (“The Grout Restorer,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through thegroutrestorer.com (the “Site”) and when you contact us about our tile and grout services, how we use it, and the choices you have.

Information we collect

We collect information you provide directly to us, including:

• Contact details — your name, phone number, email address, and service address when you submit our estimate or contact form, call us, or email us.
• Project details — the type of tile or grout work you're asking about, photos you choose to share, and any notes you include with your request.
• Service records — invoices, scheduling notes, and job history for customers who hire us.

We also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device type, pages viewed, and referring URL. This information is used to operate and improve the Site.

How we use your information

We use the information we collect to:

• Respond to your estimate requests and questions.
• Schedule, perform, and follow up on tile and grout services.
• Send invoices and handle payments.
• Send occasional service reminders or updates related to work we've done for you.
• Maintain records required for our business and tax purposes.
• Monitor and improve the Site's performance, security, and content.

How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — hosting, email, scheduling, payment processing, and analytics vendors who help us operate the Site and our business. These providers are only permitted to use your information to perform services for us.
• Legal and safety — when required by law, court order, or to protect the rights, property, or safety of our customers, staff, or the public.
• Business transfers — in connection with a sale, merger, or other business transaction, subject to standard confidentiality protections.

Cookies and analytics

The Site uses cookies and similar technologies to remember your preferences, measure traffic, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect how parts of the Site function.

Photos of completed work

We sometimes photograph completed tile and grout work for our portfolio, gallery, and marketing. These photos do not include your name, address, or any identifying information unless you give us permission. If you'd prefer we not photograph your project, just let us know before the job starts.

Data retention

We keep your information for as long as needed to provide services, maintain business records, comply with our legal obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

Your choices

• You can ask us to update or correct your contact information at any time.
• You can ask us to delete information we hold about you, subject to records we're required to keep.
• You can opt out of follow-up communications by replying to any message from us or by calling us directly.

Children

The Site is intended for adults seeking residential or commercial tile and grout services. We do not knowingly collect information from children under 13.

Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the “Last updated” date at the top of this page.

Contact us

Questions about this Privacy Policy or how we handle your information? Reach out anytime:

• Phone: 407-256-3522
• Email: thegroutrestorer@gmail.com
• Service area: Altamonte Springs, FL — serving Central Florida.